Graham Process Mapping Software
Version 8

Flow Chart Software for Process Problem-Solvers

Make sense of your workflow and figure out simpler and better ways to do the work.

Use Graham Process Mapping Software to see all the forms, documents and systems that drive your processes.
The Professional Edition of Graham Process Mapping Software (our flagship product since 1990) provides multiple features to support a continuous improvement program: output to playscript procedures, linking between charts and to other documents, integrity analysis report, quick list of all the maps in your process map library...

Free Trial!

Starter Edition - $99.00

The affordable Starter Edition of Graham Process Mapping Software was introduced with small business and independent consultants in mind. It is 100% compatible with the Professional Edition, use the Starter Edition to put good process maps in front of process improvement team members and easily update maps as needed...
A Graham Process Map never fails to impress.
"No other mapping software is able to so quickly and simply show the details of a work process. Details that make the waste and opportunities for improvement glaringly obvious. A Graham Process Map never fails to impress. Its ability to breakdown any process, no matter how complex, generates tremendous credibility for the mapper, and for the improvement process."
Harold Peters, P.Eng., Director of Performance Improvement, PeaceHealth (more testimonials)

Who uses Graham Process Maps?

Graham Process Flowchart

'Wow, where did you get these (flowcharts)?! This is great!'
"I have just passed your contact information on to my replacement, as I am moving to a new position. When I took over this work, your approach and software were a great help in getting my head around an area I was completely unfamiliar with and setting the stage for continuous improvement. We have made meaningful ongoing improvements since the beginning. I would almost say that the attitude instilled in me by beginning with the Graham approach became the real "win", since it established the lenses I used from that point forward to view the processes I was overseeing - viewing from beginning to end, and thinking about the implications of changes for staff further down the line. When I passed my charts off to my successor, his first words were 'Wow, where did you get these?! This is great!'
Thanks for the help you have provided, and your encouraging tone in doing so."
Gordon M. Dykstra, Supervisor, Fare Product Distribution, Edmonton Transit System (more testimonials)

What is a process map?
...and what is the difference between a process map, a process chart and a flow chart?

Call it a process chart, a flowchart or a process map, it doesn't matter. While they each had a different focus at some point, today the terms are used interchangeably. The earliest description of a process chart was presented by Frank and Lillian Gilbreth in a presentation to members of the American Society of Mechanical Engineers in 1921. They said, "The Process Chart is a device for visualizing a process as a means of improving it." This is a simple, straight-forward, plain-english definition. Since their introduction about a century ago, process charts have come to have other uses. They are used to quickly understand a process (at least at a high level), they are used for training, and they are used to satisfy audit, regulatory and certification requirements for process documentation and transparency (some better than others). Rather than trying to incorporate these other uses into a definition (and surely leave something out), a simpler description might be used...a tool for visualizing a process.

The tool the Gilbreth's used was referred to as a Flow Process Chart or a Process Chart and the method was referred to as Process Charting or Flow Charting. In the 1940's variants of the Flow Process Chart were introduced to office work. The Multi-Column Flow Process Chart highlighted the different work areas that the process flowed through. The Horizontal Process Chart or Procedure Flow Chart took the Flow Process Chart idea and turned it on its side to show multiple flows and their relationships (This method was developed and introduced by Ben S. Graham, Sr. in 1944 and is the method we use today.)

In the 1960s, Flow Charting came into common usage in computer programming work. More specifically, Program Flow Charts and Data Flow Charts were employed. These computer-related flowcharts used a different set of symbols than the "Process Charts" that were used to document work process flows. By the 1980s, the method and the name had expanded their usage beyond computer flows and into work flows. Also known as box and arrow flowcharting, this method sacrificed visibility over individual documents for a simpler single-line flow. The single-line flow led to the resurgance of the multi-column chart, now referred to as a swimlane chart.
GE began Process Mapping in the late 1980s and the term and methods worked their way into commmon usage by the mid-nineties. Originally, Process Maps referred to a hierarchical progression of flowcharts that started out as an overview with just a few steps that could be decomposed to show more and more detail. IDEF0 charts, introduced at Wright Patterson Air Force Base in th 1980s and the Six Sigma approach that starts with a SIPOC chart from which analysts "drill down" to flowcharts with increasingly more detail represent hierarchical approaches to mapping. Today, while certain flowchart terms bring to mind specific chart variations (i.e. SIPOC chart and Swimlane diagram), the more generic terms Process Chart, Flow Chart, and Process Map are interchangeable.

Process Chart

-- "The Process Chart is a device for visualizing a process as a means of improving it."
Frank Bunker Gilbreth, Lillian Moller Gilbreth "Process Charts" (ASME, 1921), 3.

Process Chart

-- "A detailed record indicating the sequence of any process---a device for visualizing a process as a means of improving it."
Allen H. Mogensen "Motion and Time Study" (McGraw-Hill, 1932), 25.

Process Chart

-- "The process chart is a device for recording, in a compact manner, a process as a means of better understanding it and improving it."
Ralph M. Barnes "Work Methods Manual" (Wiley, 1944), 19.


-- "A flowchart is a picture of a process."
"Flowcharting" (QCI International, 1982), 3.

Flow Chart

-- "A flow chart is a pictorial representation of all the steps in a process."
"Statistical Process Control" (E-Systems, Greenville Division, 1986), 2.4.


-- "A graphical representation of all major steps in a process."
"Process Improvement Guide" (Air Force Quality Institute, 1993), 28.

Workflow Map

-- "A well-defined workflow map quantifies and structures the processes you must perform to achieve specific goals."
Gary Poyssick, Steve Hannaford "Workflow Reengineering" (Adobe Press, 1996), 74.

Process Map

-- "A process map consists of graphic hierarchical diagrams, supporting text, and a glossary of common terms and process definitions that are all cross-referenced to one another...The major output of a process map is a workflow diagram."
V. Daniel Hunt "Process Mapping: How to Reengineer Your Business Processes" (Wiley, 1996), 15.

Process Map

-- "A visual representation and, as such, it must be as uncomplicated as possible."
J. Mike Jacka, Paulette J. Keller "Business Process Mapping" (Wiley, 2002), 132.

Process Chart

-- A process chart... is a series of symbols along a flow line. Each symbol or step must be completed in order to move forward along the line and complete the process. It tells the reader what documents, forms, files, and other items are used, where the work is done, in what order it is done, and who does the work.
Ben B. Graham "Detail Process Charting: Speaking the Language of Process" (Wiley, 2004), 5.
The process chart... is the lifeblood of work simplification.
"In order to achieve measurement, tools are needed and the most important of these is the process chart. …Once a process chart has been drawn up, common sense is all that is needed to improve efficiency and better the process being examined.…The process chart then, is the lifeblood of work simplification. It is an irreplaceable tool. It is a guide and stimulant. It takes time to properly utilize but there is absolutely no doubt that it works."
Allan H. Mogensen with Rosario “Zip” Rausa, "Mogy: An Autobiography" (Idea Associates, 1989), 44–46.
Get your Step-by-Step Manual for Identifying, Assessing and Measurably Improving Business Processes...
Includes 9 checklists, 7 cost worksheets, a Project Agreement form and and 2 forms to support implementation of the new methods!

The Process Improvement Project Guide
and The Process Improvement Project Workbook

Questions? send me a noteBen B Graham
send me a noteBen B Graham

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