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"A Graham Chart is like step by step instructions for assembly of a bicycle. For comparison purposes, other process mapping tools provide only a notice on the outside of the box 'Assembly Required'." Bill Roach, CRM, Enterprise EDMS Coordinator, State of North Dakota
"Hello Ben - I made a serious mistake! I should have purchased and used your software several years ago. A few weeks ago I finally pulled your book out, bought it years ago, and read it. Right after that I read all of your downloadable booklets. What I've been using is the "flow charting" that I learned from Dr. Juran many years ago. He was such a great person and had such an outstanding mind. Unfortunately for me his great influence prevented me from looking for a better way. There are times that it is difficult to identify, as you call it, 'common sense'. I wish there was a way to avoid the inability to see such things. It will be a pleasure to gain the benefits from using your software." Don Smart, Athens Baking Company
"No other mapping software is able to so quickly and simply show the details of a work process. Details that make the waste and opportunities for improvement glaringly obvious. A Graham Process Map never fails to impress. Its ability to breakdown any process, no matter how complex, generates tremendous credibility for the mapper, and for the improvement process."
Harold Peters, P.Eng., Director of Performance Improvement, PeaceHealth