7 Keys to Understanding Business Processes

Watch The Process Puzzle. See how Graham Process Maps differ from other flowcharts, and understand why they are better.

10 minute video:
The Process Puzzle

7 Keys to Understanding Business Processes

For improvement, development, training and understanding, here is a list of seven basic questions that your process maps should answer.

1. WHAT documents, forms, email, reports, databases... are involved in the process?

2. WHERE is the work being done?

3. WHO is doing the work?

4. WHEN and where does most of the PROCESS TIME occur?

5. Where are DECISIONS made?

6. Where are the CONTROLS?

7. Where are the "VALUE-ADDED" steps?

10 Keys to Better Process Mapping...

A Graham Process Map is key to understanding business processes.

"I have had the pleasure of association with the Ben Graham Corporation for over 25 years. Even with continual advances in technology, I find there is no better way to document, manage, and improve processes than with the Graham Process Mapping tool. It helps my project teams understand parallel processes and interdependencies that can't be as easily conveyed through any other means that I'm aware of. It guides and validates process improvement efforts, and has made my job as a Program/Project Manager much easier."
Kevin Cartwright, Program Manager
Innova Systems International, LLC

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Easier Flowcharting, Better Flowcharts with Graham Process Mapping