"Hello Ben - I made a serious mistake!
I should have purchased and used your software several years ago. A few weeks ago I finally pulled your book out,
bought it years ago, and read it. Right after that I read all of your downloadable booklets. What I've been using is the "flow charting"
that I learned from Dr. Juran many years ago. He was such a great person and had such an outstanding mind.
Unfortunately for me his great influence prevented me from looking for a better way. There are times that it is difficult to identify,
as you call it, 'common sense'. I wish there was a way to avoid the inability to see such things.
It will be a pleasure to gain the benefits from using your software."
Don Smart, Athens Baking Company
'Wow, where did you get these?! This is great!'
"I have just passed your contact information on to my replacement, as I am moving to a new position.
When I took over this work, your approach and software were a great help in getting my head around an
area I was completely unfamiliar with and setting the stage for continuous improvement. We have made
meaningful ongoing improvements since the beginning. I would almost say that the attitude instilled in
me by beginning with the Graham approach became the real "win", since it established the lenses I used
from that point forward to view the processes I was overseeing - viewing from beginning to end, and
thinking about the implications of changes for staff further down the line. When I passed my charts off
to my successor, his first words were 'Wow, where did you get these?! This is great!'
Thanks for the help you have provided, and your encouraging tone in doing so."
Gordon M. Dykstra, Supervisor, Fare Product Distribution, Edmonton Transit System
A Graham Process Map never fails to impress.
"Graham Process Mapping is not just another process mapping tool. It is tightly integrated with
a superb improvement methodology that transforms the map into a
team-based interactive improvement tool. No other mapping software is
able to so quickly and simply show the details of a work process.
Details that make the waste and opportunities for improvement glaringly
obvious. Graham Process Mapping enables one to map a process at a more
detailed level and in less time than any other mapping software. A
Graham Process Map never fails to impress. Its ability to breakdown any
process, no matter how complex, generates tremendous credibility for the
mapper, and for the improvement process."
Harold Peters, P.Eng., Director of Performance Improvement, PeaceHealth
...clearly sets this approach apart from all the others.
“The keys to this approach . . . are the involvement of the workers and the simplicity of the mapping
approach. Even those participants who have never seen a process chart can almost instantly see how the process works,
their role in it, and how it can be improved. This level of involvement means continuous buy-in, which significantly
improves the chances of success. The emphasis on the document as the key process element and the ability to diagram the document
to flow easily, rapidly, and clearly sets this approach apart from all the others.”
Fredric D. Heilbronner, Dir. of Systems Consulting, Digital Consulting & Software Services, Inc.
"It is an excellent method for Records Information Management purposes.
The entire concept is based on tracking 'items' (such as a record or a form) rather than tasks or people. The tasks
and people are accounted for, but only as they impact the 'item' and its resulting process. We have found it
to be very beneficial, both for system replacement impact purposes and for discovering records and
information and the interaction between records and information."
Ginny Jones, CRM, Information Technology Division, Newport News Dept. of Public Utilities
...no better way to document, manage, and improve processes...
"I have had the pleasure of association with the Ben Graham Corporation for over 25 years.
Even with continual advances in technology, I find there is no better way to document, manage, and improve
processes than with the Graham Process Mapping tool. It helps my project teams understand parallel processes and
interdependencies that can't be as easily conveyed through any other means that I'm aware of. It guides and validates
process improvement efforts, and has made my job as a Program/Project Manager much easier."
Kevin Cartwright, Program Manager, Innova Systems International, LLC
What we got exceeded our most optimistic expectations.
"Wheeler Machinery Co. purchased Graham Process Mapping software about 5 years ago. What we got exceeded
our most optimistic expectations. The Graham Process Mapping software helped our quality teams
discover inefficiencies in our business. Other charting tools exist, but none that are specialized at
mapping workflow. This tool can be successfully used by any business in any industry to make them
better at what they do. The learning curve is short, so benefits can begin to be realized within days."
Todd Rigby, former Process Improvement Manager, Wheeler Machinery Co.
...by far the best business processing mapping software available...
"For the past year I have used your software to map the processes in our company and have finally
finished. I believe without your software this project would have not been finished yet and would
have been more complicated. I am just e-mailing you to let you know that your software is easy to use
and by far the best business processing mapping software available on the market from what I have researched"
Darren Charlesworth, Westcare
...a simple and effective methodology for inspiring teamwork and streamlining business processes.
"For the past fifty-three years, the Ben Graham Corporation, based in Tipp City,
Ohio, has been silently infusing organizations across the US, Canada and internationally with a simple and
effective methodology for inspiring teamwork and streamlining business processes. A
methodology that works! Ben S. Graham and his disciples have helped thousands of organizations
save millions of dollars."
'It’s About Time They Finally Asked Us!', 2005.
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