Graham Process Mapping Software 
for Documenting, Developing, Improving & Managing Business Processes

Where is most of the time spent?  Most of the time in most processes is consumed by delays.  Do your maps even show delays?...Most don't.  Graham Process Maps show delays for each item in the process as well as the time consumed by other activities.

Time (When & How Long) Storage and Delays are displayed with their own symbol - . It is common to find them at the end of a process line where they typically indicate long-term storage. But you may also find them throughout a process where they are holding up the work. Delays generally account for over 95% of the processing time!

(Scroll down for a larger map view)
Look for the delay symbols to find most of the processing time.  Of course, other steps may also consume large amounts of time.