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Graham
Process Mapping Software
for Documenting, Developing, Improving & Managing Business Processes
Who is doing the work?
If you are using Graham Process Maps, you see WHO performs each step for
each item in the process. With ANY other method, you don't even know
what the items are. So, if any of the people are identified (as with a swimlane chart), their involvement in the process (what
they do) is limited to high-level conceptual activities.
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Who
The person doing the work is identified at the first step (where a
person is involved) and whenever the person changes. The person
can change at any symbol (except delays where nobody is doing
anything).
The text identifying the person
doing the work is displayed in blue. |
(Scroll down for a larger
map view)
When you are reading a map, you
can trace back step by step from any symbol until you find the person (the
blue makes it easy). At the first step, while the
Shipping Papers are sitting, there is no person involved. Then the
Lift Truck Operator removes the Shipping Papers from the pouch. The
person doesn't change until 4 steps later when the Shipping Papers are
removed from the in basket by the Secretary.
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