LIST
OF EXHIBITS
|
|
1.1 Basic Work Elements |
2 |
|
1.2 Do Operation |
3 |
|
1.3 Value-Added Symbols for
Information Processing |
4 |
|
2.1 Transferring Ownership |
15 |
|
5.1 Horizontal Flow of a Detail
Process Chart |
32 |
|
5.2 A Label for Every Item |
35 |
|
6.1 Four Base Symbols |
37 |
|
6.2 Value-Added Symbols |
38 |
|
6.3 Destroy Symbol |
39 |
|
6.4 Do Symbol: Value-Added in a
Manufacturing Process |
40 |
|
6.5 Originate Symbol: Making a Copy |
41 |
|
6.6 Originate Symbol: Printing a Hard
Copy |
41 |
|
6.7 Originate Symbol: Sending an
E-Mail |
42 |
|
6.8 Not All Lines Are Originated in
the Process |
42 |
|
6.9 Add/Alter Symbol |
43 |
|
6.10 Add/Alter Symbol: Listing
Specified Entries |
44 |
|
6.11 Handling Symbol |
45 |
|
6.12 Handling Symbol: A Higher-Level
Chart of an Electronic Process |
46 |
|
6.13 Transportation Symbol |
47 |
|
6.14 Inspection Symbol |
48 |
|
6.15 Delay Symbol: Delay and Storage |
49 |
|
6.16 Destroy Symbol |
50 |
|
6.17 Looping Process |
51 |
|
6.18 Combination Symbol |
51 |
|
6.19 Language Structure of Process
Charts |
53 |
|
6.20 Labels Provide a Table of
Contents for the Chart |
54 |
|
6.21 Effect Convention |
55 |
|
6.22 Multiple Effects into a Single
Symbol |
55 |
|
6.23 Combining Items |
56 |
|
6.24 Separating Items |
56 |
|
6.25 Logical Grouping |
58 |
|
6.26 Logical Ungrouping |
59 |
|
6.27 Alternative Paths |
59 |
|
6.28 Correction Routine |
60 |
|
6.29 Rejoin of Alternative Paths |
61 |
|
6.30 Rejoin of Correction Routine and
Main Line Path |
62 |
|
6.31 Joining the Flow through a
Connector |
63 |
|
6.32 Go-To Connector: Connecting to
Another Chart |
63 |
|
6.33 Target Connector: A Connection
from Another Chart |
64 |
|
6.34 Connector Labels Showing Rework
Loop |
66 |
|
6.35 Connector Labels: A Batch
Processing Loop |
67 |
|
6.36 Connector Labels: An Iterative
Process Loop |
68 |
|
6.37 Stop/Start Convention |
69 |
|
6.38 The Period |
69 |
|
6.39 Bypass Convention |
71 |
|
6.40 All the Symbols and Conventions |
72 |
|
6.41 Making Charts Talk: Labels and
Symbols |
74 |
|
6.42 Making Charts Talk: Identifying
the Items |
74 |
|
6.43 Making Charts Talk: The Language
of Process |
75 |
|
7.1 Gas Purchase: Pay at the Pump
Process Notes—Text and Symbols |
81 |
|
7.2 Gas Purchase: Converting Notes to
a Chart |
82 |
|
7.3 Gas Purchase: Every Line Begins
with a Label |
82 |
|
7.4 Gas Purchase: Flow without Text |
83 |
|
7.5 Gas Purchase: Single Item Flow |
83 |
|
7.6 Gas Purchase: Pay at the Pump
Process |
84 |
|
7.7 Gas Purchase: Pay at the Counter
Process Notes—Text and Symbols |
86 |
|
7.8 Gas Purchase: Credit Card Flow |
87 |
|
7.9 Gas Purchase: Preparing a Purchase
Slip |
87 |
|
7.10 Gas Purchase: Completing the
Credit Card Transaction |
87 |
|
7.11 Gas Purchase: Pay at the Counter
Process |
88 |
|
7.12 Online Auction: Accessing the
Auction Site |
90 |
|
7.13 Online Auction: Finding an Item |
92 |
|
7.14 Online Auction: Placing a Bid |
94 |
|
7.15 Online Auction: Bid Results |
95 |
|
7.16 Online Auction: Complete
Single-Path Flow |
97 |
|
7.17 Online Auction: Accessing the
Auction Site |
99 |
|
7.18 Online Auction: Finding an Item |
100 |
|
7.19 Online Auction: Placing a Bid |
101 |
|
7.20 Online Auction: Bid Results |
102 |
|
7.21 Online Auction: Complete
Multipath Flow |
104 |
|
7.22 Purchase Requisition: Creating
the Online Requisition |
106 |
|
7.23 Purchase Requisition: Entering
Line Items |
107 |
|
7.24 Purchase Requisition: Printing
the Requisition |
108 |
|
7.25 Purchase Requisition: Forwarding
Hard Copies |
109 |
|
7.26 Purchase Requisition Process |
111 |
|
7.27 Police Officer Overtime Slip |
113 |
|
7.28 Police Overtime: Alternative
Processing |
114 |
|
7.29 Police Overtime: Normal
Processing |
115 |
|
7.30 Police Overtime: Correcting a
Problem |
116 |
|
7.31 Police Overtime: Correction
Routine |
117 |
|
7.32 Police Overtime: Commander Review |
119 |
|
7.33 Police Overtime: Log Update |
120 |
|
7.34 Police Overtime: Grant Work |
121 |
|
7.35 Police Overtime: Court Detail
Process Start |
122 |
|
7.36 Police Overtime: Court Detail
Completed |
125 |
|
7.37 Police Overtime: Contract Work
Process Start |
127 |
|
7.38 Police Overtime: Contract Work
Process End |
128 |
|
7.39 Police Overtime: Complete Process |
129 |
|
7.40 Charting E-Mail |
131 |
|
7.41 Charting E-Mail with an
Attachment |
132 |
|
7.42 Charting E-Mail with Multiple
Recipients |
133 |
|
7.43 Charting E-Mail: Keeping a Copy |
135 |
|
7.44 Sending a Fax |
136 |
|
7.45 Remote Printing |
136 |
|
7.46 Batch Processing: One by One |
137 |
|
7.47 Batch Processing: Accumulating a
Batch |
138 |
|
7.48 Batch Processing |
139 |
|
7.49 Multiple Source Documents |
141 |
|
7.50 Multiple Source Documents:
Grouped |
141 |
|
7.51 Multiple Source Documents:
Sequenced |
142 |
|
7.52 Creating Multiple Copies |
142 |
|
7.53 Sorting and Distributing Multiple
Copies of a Single Document |
143 |
|
7.54 Sorting and Distributing Multiple
Document Copies |
144 |
|
7.55 Charting People: Customer
Prepares an Order |
145 |
|
7.56 Charting People: Customer
Provides Information in Person |
146 |
|
7.57 Charting People: Customer
Provides Information over the Phone |
146 |
|
7.58 Charting People: Switchboard
Handling a Phone Customer |
147 |
|
7.59 Charting People: Phone Customer
in Answering Queue |
147 |
|
7.60 Charting People: Phone Customer
and Answering System |
148 |
|
8.1 Segment of a Process Chart Printed
in Playscript Format |
157 |
